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Our Services

We offer five diverse ranges of support for Young People, Families (Biological, Carer, Kin), and Service Providers.

Our Service Delivery Approach

Our Service Delivery Approach is designed to assist Carers, Young People, Stakeholders and Families through the implementation of the Arches Practice Framework, underpinned by Therapeutic Relationships, Trauma Informed Practices, Realistic Case Planning and an overall Collaborative Approach.

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We Deliver Five Diverse Types of Support

Intensive Intervention Support

Support Facilitators work alongside Families in their homes and within the community. Support is tailored to minimise longer term Statutory Interventions this could include assisting reunifications, supporting Parental Agreements, or wrapping supports around Kin and Foster Placements.

Weekend Respite and Emergency Response

Support Facilitators can provide planned weekend overnight or day support respite to support placements and Young People under pressure or in distress.

Transportation Assistance and Supervised Contacts

Support Facilitators can facilitate supervised family contact this may also include transport to and from locations. Support Facilitators can provide basic transport support to alleviate pressure from placements.

Residential Placement Support and Independent Living Skills

Support Facilitators assist Young People who are struggling within residential placements, requiring assistance to transition to independent living models or stabilise in care homes.

Youth Engagement: Outreach, Mentoring and Diversionary Support for Young People

Support Facilitators assist Young People who are disengaged from their placements and schooling, at risk of homelessness, and under Youth Justice orders. Support Facilitators 'go to' the Young Person; meeting with them to ensure general welfare and wellbeing is maintained. Support Facilitators can link these clients with any necessary networks such as Centrelink, doctors, counselling, work experience items, and can transport to any necessary appointment (Youth Justice, job seeking, medical, etc). Support Facilitators engage in diversionary and activity based-therapy strengths-based approach to encourage Young People to succeed in their endeavours and redirect to more positive life choices and outcomes.

Young People

We provide an outreach to support Young People at risk of homelessness, transience, criminalised behaviours, and who require assistance in transitioning between homes or placements while assisting to develop independent living skills.

Families, Parents, and Caregivers

We provide In Home Support to assist parents (Biological, Foster & Kin) to sustain family units, and assist in the prevention of statutory interventions.

Service Providers

We work alongside Service Providers to offer additional support for complex cases. This includes client care planning and case management, staff training, case consultation, panel review, and transition planning.

Intensive Intervention Support

In Home Support

Support Facilitators work alongside families in their homes across a variety of days and times to best suit the needs of the family. This can include early mornings, evenings and weekends.

Assisting Reunifications

Support Facilitator's work alongside parents and where required carers to assist all parties throughout the reunification process.

After Hours Supports

Parents, Carers and Young People are able to access after hours supports to assist in crisis containment when face to face sessions are not occurring.

Client-Centred Plans

Support Facilitators work collaboratively with parents and stakeholders to ensure all plans and supports are tailored for each Young Person.

Skill Building for Increased Stability

Support Facilitator's role model therapeutic strategies and provide coaching alongside parents to assist in embedding new skills.

Build on Community Supports

Support Facilitators assist Families to build on their current support networks within the community to provide stability in the home.

Weekend Respite and Emergency Response

Weekend Overnight Respite

Providing regular or emergent overnight respite options to sustain long term placement options.

Day Support Respite

These supports include after hours and weekends wherein Young People can engage in activities outside of the placement and develop regulation strategies.

Empowering Young People and Carers

Regular respite provides Carers and Young People time for self - care, de -escalation of high stress situations and preservation of relationships.

Transportation Assistance and Supervised Contacts

Supervised Contact Support

Support Facilitators can assist in supervising contact arrangements in the community, family homes or contact centres. Detailed reports are able to be provided along with transport to and from contacts.

Transport Support

Support Facilitators can provide basic transport assistance for clients to appointments, including practical support to and from school, supervised contact arrangements or longer distance travel requirements.

Supporting Placement Stability

Transport support or Supervised Contact support often relieves pressure from placements and carers, assisting with longer term placement stability.

Residential Placement Support and Independent Living Skills

Stability for Placements

Support Facilitators assist Young People who struggling within residential placements, requiring assistance to transition to independent living models or stabilise in care homes.

Support Transitioning to Independent Living

Assisting Young People to develop their independent living skills and wrapping supports around until their capacity builds.

Hands on Approach

Support Facilitator's can provide 1:1 supports to assist Young People in developing more effective coping strategies during times of stress or crisis. Group sessions can also be facilitated to assist Young People in managing varying relationship dynamics within the household.

Collaboration

Support Facilitators work alongside existing supports, creating a collaborative group of service professionals to wrap around the Young Person holistically.

Emergency Overnight Care

Providing emergent overnight support when a placement or relationship breakdown has occurred.

Youth Engagement: Outreach, Mentoring and Diversionary Support for Young People

Assist Disengaged Young People

Support Facilitators assist Young People who are disengaged from their placements and schooling, at risk of homelessness, and under Youth Justice orders.

"Go to" Approach

Support Facilitators ‘go to’ the Young Person; meeting with them in the community or at known frequented locations to ensure general welfare and wellbeing is maintained.

Safety and Containment

Supporting Young People who are choosing to self place by ensuring they have access to regular supports and basic necessities, assistance to implement safety plans should crisis occur including who they can reach out to.

Link Young People with Services

Support Facilitators can link these Young People with any necessary networks such as Centrelink, doctors, counselling, work experience items, and can transport to any necessary appointments (Youth Justice, job seeking, medical etc.).

Mentor Young People to Success

Support Facilitators engage in diversionary and activity based-therapy, role-modelling and mentoring, using a strengths-based approach to encourage Young People to succeed in their endeavours and redirect to more positive life choices and outcomes.

After Hours Support

Young People are able to access after hours supports to assist in crisis containment when face to face sessions are not occurring. This can also ensure regular contact is maintained when Young People are transient.

Our Experience is Paramount

We understand that every situation is different. If you believe that one of our service models would be beneficial to your circumstance, particular case, or perhaps you’d just like to learn more about how we can help, contact us below!